Festive Giveaway Terms & Conditions and Festive Booking Terms & Conditions

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions.  Please retain a copy for your information.

‍By entering the “Christmas Dinner” promotion, each entrant agrees to the following rules. 

PROMOTIONAL PERIOD

The promotion starts on Monday 13th of November and ends on Monday 27th of November 19.00 pm (the ‘Promotional Period’)

HOW TO ENTER AND ELIGIBILITY

To enter the promotion you must, during the Promotion Period:

Visit our website and then complete the competition entry form with all the required details and submit it.

To be eligible to win this prize you must:

Be at least 18 years old and or older at the time of entry.
Have completed the entry requirements.
Have a valid booking in one of our sites
Be able to claim the prize before Saturday 30th of December.
Incomplete or inaccurate entries will be deemed invalid.
There is one entry per email or phone number account.

PRIZE

There is one (1) prize to be won, consisting of:

1. Set menu for a maximum of 6 guests of either a two or three-course Christmas meal

2. A bar tab for the group of £100.00 pounds

WINNING THE PRIZE

The prize winner will be drawn by City Pub Group at random from all valid entries received during the Promotional Period on Tuesday 28th of November, and contact by email and or phone.
Entries from the participants who are ineligible to receive the prize may be deemed invalid.
To claim the prize, the winner must answer their phone or respond to an email by City Pub Group within 72 hours of the message.
If the winner does not claim the Prize within 72 hours of being contacted by City Pub Group or is unable to claim the prize for any reason (including, without limitation, an inability to travel on the prescribed dates), the winner will forfeit the prize with no right to compensation. City Pub Group may draw further winners, and make further contact until an eligible participant successfully claims the prize.
The prize delivery details with be arranged directly between the prize winner and City Pub Group.

PRIZE CRITERIA

The Prize is non-transferable, exchangeable, or redeemable for cash.
The Prize winner and companions will be responsible for any costs and expenses not expressly included in the Prize.
Any changes requested by the winner, if permitted, will be at the winner's cost.
The table is up to 8 guests total (including the winner City Pub Group contacts)
Guests will dine on either the 2 or 3-course Christmas menu
The premium Christmas menu is not included in this prize
The prize is subject to venue availability

The promotion will run from Monday 13th of November 2023 to 19.00 pm Monday 27th of November 2023. Winners will be randomly selected via a number generator. To enter, you must be aged 18 or over, at the time of entry. Employees of City Pub Co are excluded from entering this promotion.

You may enter as many times as you wish but you will only be eligible for one prize. 

The City Pub Group will not accept responsibility for entries that are lost, mislaid, damaged, or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. 

The prizes are non-exchangeable, non-transferable and no cash alternative is offered. 

The City Pub Group is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions and The City Pub Group's Privacy Policy which is available on our website.
https://www.citypubcompany.com/privacy/ 

By entering, you agree that any personal information provided by you with your entry may be held and used by City Pub Group or its agents and suppliers to administer the competition. 

Promoter:- City Pub Group

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FULL FESTIVE TERMS & CONDITIONS

Deposit Payments: Standard festive table or group bookings are to be secured with a £10 per person deposit. Private Hire bookings are to be secured by 50% of the minimum spend or fixed deposit based on minimum group size (whichever is higher). Bookings are only confirmed on receipt of the deposit. Space can be held provisionally without a deposit for up to 7 days, then we may release the space if the deposit has not been paid. Please talk to your Events Manager if you require an extension on your hold.

A discretionary service charge of up to 12.5% may be added to your bill on the day, and this is not included in any quoted minimum spend.

Minimum spends apply against all food and drinks and are inclusive of VAT. Deposit payments can be made by Credit/Debit Card or via BACS/CHAPS (bank transfer). BACS payments must be received within 30 days of invoice issue. Ask your Event Manager for an invoice if you prefer to pay via bank transfer, at least 14 days in advance of your booking. Please note all outstanding balances or extra spends must be paid on the day of the event.

Balance Payments: The remaining balance must be paid on the day by Credit or Debit card. Should an agreed minimum spend not be reached the outstanding balance will be charged as room hire on the event date. For specific payment term queries or requests please speak to your Event Manager. Your deposit can be returned via the original payment method on the day of your event or deducted from the final bill. Returned deposit payments will take 3-5 working days to reach your account.

Cancellation Terms:

For Groups of up to 15 – In case of cancellation, we require notice a minimum of 14 days prior to the booking date in order to process a full refund. For cancellations within 14 days, we will retain the full deposit (or 50% of the minimum agreed spend), or you can move your event to a later date within 3 months of your original booking date. Cancellations within 7 days can be moved to a later date, but we reserve the right to deduct the cost of any pre-ordered food from your deposit. If a party is cancelled within 48 hours and not moved to another date we reserve the right to take full payment for any pre-ordered food &drink or your agreed minimum spend. All final decisions are at the discretion of the General Manager.

For Groups of 16+ – In case of cancellation, we require full notice a minimum of 30 days prior to the booking date in order to process a full refund. For cancellations within 30 days, we will retain the full deposit (or 50% of the agreed minimum spend), or you can move your event to a later date within 3 months of your original booking date. Cancellations within 14 days can be moved to a later date, but we reserve the right to deduct the cost of any pre-ordered food from your deposit. If a party is cancelled within 48 hours and not moved to another date we reserve the right to take full payment for the pre-ordered food & drink or your agreed minimum spend. All final decisions are at the discretion of the General Manager.

Pre-Ordered Food & Drinks:

All food pre-orders must be confirmed no later than 10 days in advance of the booking date; for specific pre-order requests please speak to your Events Manager. The venue will endeavour to accommodate any last-minute changes to guest numbers or menu choices, but you may be charged for food & drink items already pre-ordered should your guest numbers reduce significantly or without sufficient warning. Any charges are at the General Manager’s discretion.

We reserve the right to offer alternative menus or substitute dishes should pre-orders be received late or incomplete.

No externally sourced food or beverages are permitted on the premises without prior agreement. Where externally sourced food is brought onto the premises e.g. a birthday cake, the venue accepts no liability with regards to allergen information or customer safety.

Allergies & Intolerances: Please notify us of any allergies and intolerances for members of your party in advance so we can advise you on the best options or suitable alternatives. Although the food is all prepared on-site, we cannot guarantee that it may not contain Gluten products or Nut traces.

Decorations: Subject to prior agreement, you can decorate your event area. Confetti, glitter and streamers are not permitted. You may leave decorations to be collected the following day. Anything left on the premises 2 days after your event without prior agreement will be discarded.

Cleaning Charges: A cleaning or repair fee may be added to your final bill should the venue incur any damages during your event.

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